General Terms and Conditions

Originals watches and world wide garanties

Since 1937, PASTORE-NICOLET SA is offering only original brand names products and garanty you a after sale service of high very high quality.

All the watchmaker products that we sold are original and authentics, they are under the official references numbers from factories makers, with the original boxe from the brand name, and with the world wide garanty international from minimum 2 years to maximum 5 years depending of the makers. We kindly inform you that the garanty is not covering for any damage coming from accident or the not right using of the products.

Official Dealer

We assure you that we are official dealer of the brand name that we are offering to buy on our shop or e-shop. You can at anytime check on the official website of the factories that we are official supplier of this brand.

Images and indicated prices

All the pictures on our website are not contractual. It could be possible that during the time of producing the models, it could be change a little bite or modified, this is the responsability of the factory maker.

Prices mentionned could be change during the year without any warning notification.

Customer service and after sale service

With the Pastore-Nicolet World Wide Services (please check this part of the website) we will be your only one interlocutor for any question about your purchase of a watch and also for the exchange of your strap, battery and also for the general cleaning of your watch which is needfull for his life time work.

All the general cleaning which has been given to us, will be done only by the original factory maker, and after the work you will have the bill from this factory which will make a minimum of 1 year, maximum 2 years garanty international. We could also do the same services for any swiss watches that you will have and that we are not official dealer, and i twill be done like the up mentionned part of this after-sale service. After any kind of service (checking waterproofing, general cleaning …) you will have the bill from the factory maker with the details done on your watch, this bill will make you the 1 or 2 years garanty on your watch.

We are offering you a free sizing service of your watch purchase in our shop or e-shop. For this, you just have to provide us the wrist size and we will shortened. Then we will provide you back the links removed in a plastic bag with zip lock.

On special request and free of charge for watches purchase in our shop or e-shop, we could provide you 2 more links to add tot he original strap to make it larger. If you need more links we could provide you them and they will be charge at the real cost.

Be advise that any watch shortened or enlarge will not taking back or exchange.

Then for any battery change, each watch will be check for the statut oft he waterproofing after the work and you will be advise of it. In the case that the waterproofing need tobe done again, we can also do this work for you.

Right of return – Exchange

Your satisfaction be our first preoccupation. If you are not satisfied by your purchase, you can in the 30 days (from the date that you proceed of the payment and after having contacting us) to return your purchase.

Becarefull : any watch shortened, weared, damaged, scratched will not be taking back or exchange.

Be for to proceed of the return, we should be advise and we will open a case and we will provide you the number under which your return will be registered.

We exchange you without any extra charge to another piece of your choice, and we refund you the excess or we charge you the expend. You can also keep the excess in credit on another purchase later.

In the case that you prefer to refund of your full purchase, we will charge you automatically 20 % of the value of your purchase (at least a minimum of CHF 50,--), which are the costs for the restock fees.

The order return has to be made in the original boxe from factory maker with all the documents from the factory which has been given during the purchase. The watch should not be shortened, weared, marked, scratched or any action which could be altered the original product.

The shipping cost for return will be all at your charge, but the shipping cost fort he exchange will be at our cost.

Ways of payment accepted on internet

In our shop Rue du Mont-Blanc, we do accept all accurancies at the rate of the day, we take also the following credit cards : Visa, Visa Electron, Mastercard, Meastro, Postcard, American Express, JCB and Unionpay.

We do accept any kind of orders directely from ou e-shop

The payment of your order could be done with a bank or postal transfert or by Paypal. For the payment by Paypal, your order has to be send to the adress mentionned on your Paypal payment, no others adresses will be accepted. Shipping is only made after the full payment of your order.

We are sorry, we could not accept the personnal check. Hereby you will found all the informations do to your transferts.


Account number240-399662.00B
Customer number240-399662
IBANCH71 0024 0240 3996 6200B


AdressRue du Mont-Blanc 7
Zip code and city1201 Geneva




Account number12-8121-0
IBANCH91 0900 0000 1200 8121 0
AdressPoste Suisse 3030 Berne


Order on our e-shop

When you will proceed of your order on our e-shop, the shipping costs will be automatically calculated according to the destination and weight. Free international shipping for orders over 200.00 CHF.

If the item that you are looking for is not in our e-shop, you just have to send us a mail to check the availability and cost directely with us at : . We garanty you to answer within 48 hrs during the open days from Monday to Saturday.


World Wide Pastore-Nicolet SA Services

We are on internet since 2000. And no one better than us can evaluate or knowing your needs or your waiting. Accordingly, since 2013 we are offering you an unique service to be your only one interlocutor all the time beeing of your watch.

World Wide Pastore-Nicolet SA Services

Henceforth, our services will be including the following allowance :

  1. Pastore-Nicolet SA, is a company on duty since 1937, belonging to the same familly since 3 generations, which is garanty you the longevity and a serious notoriety on the Geneva place (see the historic).
  2. Our acquaint of the Swiss tradition which make our reputation to give you the best usefull information to help you to make your order, they are at your request all the time that you will carry your watch. With a traditional aftersale service.
  3. All our employees are formed to answer all type of questions, that it be in our shop Rue du Mont-Blanc or on internet, in different languages (Frenche, English, Russes, German, Italien, Spanish, Portuguese, and Thailandese).
  4. You will always found a certified watchmaker in the shop.
  5. An aftersale service on all Swiss brand names still be produced :
    1. Battery change for any Swiss watches done by our certified watchmaker.
    2. For all the watches purchase from Pastore-Nicolet SA, the battery exchange of the 1st battery is free of charge, on simply showing your garanty card given with your purchase.
    3. Each time that we change a battery, we check the waterproofing and informing you on the actual statut of it.
    4. General cleaning, your watch will be ship to the original factory maker to be done there, then you will have the bill from this factory, which will make you again a world wide garanty on the aftersale service.
    5. We can supply you any more links for your strap (maximum 2 links, not valuable links like gold, platinum or so). If you will need more than 2 links, the extras will be charge at real cost.
    6. Sizing of watches purchase from us, are free of charges, links remove will be given to you with your watch.
  6. We have in the shop a minimum stock of 800 wrist watch straps, in different materials (leather, austruche, crocodile, alligator, galluchat, steel….) from brand names factories that we are official dealers and we can also order from others Swiss brand names in several days to be deliver
  7. We can also provide you obviously metal straps (steel, gold plated, steel and 18kt gold, full gold …) oft he brand names that we are official dealers. And this in a short delay (2 to 5 opening days according to availability from factories makers).
  8. We do ship world wide, all our shipping are covered by a travel insurance against lost of stolen. Sorry we can not ship in countries in war.